Support
How can we help?
Type to filter. Clients with a support agreement: your dedicated channel is faster for urgent requests.
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Email support
support@quodality.com — we reply within one business day.
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Partnerships
partners@quodality.com — for software companies who want to work with us.
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Security reports
security@quodality.com — for reporting security problems. Thank you for telling us first.
Common questions
Answers, in plain language.
What does Quodality actually deliver?
Working business software: property management, education platforms, retail and pharmacy systems, customer support systems, security testing, and private AI installations. Senior engineers scope the work with you, you approve a written description of the outcome, and we deliver against milestones you sign off.
How does your pricing work?
You get a fixed price in writing before work begins, broken into milestones. You pay as each milestone is delivered and accepted — never by the hour, and the price does not move unless you change what you are asking for.
Can our data stay in our country, on our own servers?
Yes — it's our default posture for regulated markets. Platforms deploy on infrastructure you control, with data residency, self-hosted inference, and audit logging designed in from the first commit rather than retrofitted.
Which regions do you operate in?
We operate across the GCC and India, serving Gulf clients first, and take on projects in the US, UK and Australia. Arabic-first product delivery is standard.
Who actually does the work — people or automation?
People. Senior engineers lead every project and are personally accountable for what ships. They use tools we built in-house to handle the repetitive parts faster, but every decision, review and release is made by a named person. You are paying for expertise; the tools just make it quicker.
We are a software company — can we partner with you?
Yes. The usual start is one small paid pilot: pick a real piece of work from your backlog, we quote a fixed price within two days, and deliver it in two to three weeks under your team's direction. You keep the result either way, and we only talk about a wider partnership if the numbers made sense for you.
How do I report a security problem?
Email security@quodality.com with what you found and how to reproduce it. We reply within two business days and agree the next steps with you.
Do you sell or share client data?
No. Your data stays where we agreed it lives, full stop. This website itself sets no cookies and sends nothing to anyone — your browser can confirm that.
Contact
Write to us.
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